01
Idea Generate
Start by brainstorming ideas that align with user needs & business goals.
This step lays the foundation for a meaningful and purpose-driven product.
Keep your applications healthy, fast, and evolving. At NextAge, our Application Support & Maintenance Services combine SRE discipline, ITIL-aligned operations, and product-aware roadmapping so incidents go down, performance goes up, and users stay happy.
We don’t just keep the lights on—we improve how they’re wired. From L2/L3 support and patching to reliability engineering and optimization, we run your apps with clear SLAs, real telemetry, and a steady cadence of improvements.
Why Application Support & Maintenance?
Protect revenue, reduce risk, and turn operations into a competitive advantage.
01
Predictable Uptime
SLOs and error budgets keep reliability visible—and guide smart tradeoffs.
02
Lower Cost to Operate
Automations, right-sizing, and proactive fixes reduce tickets and toil.
03
Security & Compliance Continuity
Routine patching, SBOM checks, and audit-ready change histories.
04
Roadmap Without Rewrites
Small, safe iterations keep products fresh while avoiding risky big-bang changes.
NextAge Support & Maintenance Expertise
Ops you can measure, improvements you can feel—delivered by engineers who ship.
L2/L3 Support & Problem Management (ITIL v4)
SRE Practices: SLOs/SLIs, on-call, incident reviews, runbooks
Observability: OpenTelemetry tracing, logs/metrics, synthetic monitoring
Security & Patch Management: CVE triage, dependency hygiene, SBOM
Our Application Support & Maintenance Services
Run & Restore
24×7 or business-hours coverage, intelligent triage, incident response, and root-cause analysis with actionable RCAs.
Enhancements & Backlog Care
Minor features, UX fixes, and tech-debt paydown prioritized with product; clear release calendars and notes.
Performance & Reliability
Profiling, caching, query tuning, autoscaling, capacity planning, and chaos/smoke checks to prevent regressions.
Security, Patching & Compliance
OS/runtime updates, library upgrades, policy-as-code checks, and audit-friendly change management.
Why Partner with NextAge?
01
SLAs That Matter
Response, restoration, and resolution SLAs tied to business impact—not vague targets.
02
Transparent Operations
Shared dashboards, weekly summaries, and post-incident reports—no black boxes.
03
Automation-First Mindset
We turn repeat issues into runbooks and workflows to reduce ticket volume over time.
04
Safe, Reversible Releases
Feature flags, canaries, and rollbacks built into CI/CD to de-risk every change.
05
Security by Default
Secrets management, dependency scanning, and CVE SLAs embedded in routine ops.
06
Product-Aware Support
Support signals feed the roadmap—defect themes, UX friction, and performance hotspots.
07
Flexible Coverage Models
8×5, 16×5, or 24×7; co-managed with your team or fully managed by ours.
08
Measured Improvement
We track MTTR, incident rate, change failure rate, and user-impact KPIs—and improve them quarter over quarter.